Refund Policy

We offer a full 30-day money-back guarantee from the date your order is delivered. If you are unhappy with your purchase for any reason, contact us at support@getlumiveil.com and we will process a full refund.

How to Request a Refund

1. Email support@getlumiveil.com within 30 days of delivery
2. Include your order number and reason for return
3. We will respond within 1-2 business days with instructions

Conditions

• Items must be returned in their original condition
• Refunds are issued to the original payment method within 5-7 business days of receiving the return
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

Damaged or Defective Items

If your item arrived damaged or defective, please email us with a photo and we will send a replacement or issue a full refund at no cost to you — no return required.